On June 22, 2023, Zendesk announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. Acquiring Tymeshift is a step in Zendesk’s journey to a new era of Intelligent CX. The company will combine the predictive capabilities of Tymeshift with its AI capabilities to power the next generation of AI-assisted CX productivity – making organizations more productive by automatically managing agent scheduling and instantly reacting to spikes in customer inquiries.

Wilson Sonsini Goodrich & Rosati represented Zendesk in the transaction. The Wilson Sonsini team includes:

M&A
Rich Mullen
Ryan Cooper
Cindy West

Technology Transactions
Jennifer McGrew
Caitlyn Bingaman
Emily Chan
Kristin Bradley

Privacy
Matt Staples
Daniel Chen
Dantam Le

Tax
Myra Sutanto Shen
Anthony Yanez

Employee Benefits
Jackie Tokuda
Lori Howey

Employment Litigation
Rebecca Stuart
Colleen Angus-Yamada

Real Estate
Jim McCann
Brooke Elberger

Export Control
Anne Seymour
Bryan Poellot

Anti-Corruption
Tarek Helou
Scott Maughan

For more information, please see Zendesk's press release.