On August 19, 2021, Balto, the No. 1 real-time guidance platform for contact centers, announced the completion of a $37.5 million Series B funding round. The funding is led by Stripes and joined by RingCentral Ventures. Existing investors that participated include Sierra Ventures, TIA Ventures, OCA Ventures, Stage Venture Partners, SaaS Venture Capital, Sandalphon Capital, Cultivation Capital, and Atreides Management. Wilson Sonsini Goodrich & Rosati represented Balto in the transaction.

With this round of funding, Balto is doubling down on closing the execution gap by providing contact centers with a way to improve conversations as they're happening. Specifically, Balto is planning to make leaps in closed-loop reporting, allowing organizations to not only tie agent behavior to call outcomes, but also scale top-performing behavior to the entire organization.

The Wilson Sonsini team that advised Balto on the transaction includes Raj Judge, Mike Pestana, and Amaan Shaikh.

For more information, please see Balto’s press release.